@HyattConcierge Launches: The First Global, 24/7 Concierge Service on Twitter

Hyatt Hotels CEO Mark Hoplamazian's just announced HyattConceirge, the very first global 24/7 concierge service by a hotel. Through HyattConcierge, Hyatt's skilled guest service professionals will respond to guests' questions, needs and concerns, any time, any place, through Twitter – before, during and after their stay. As Hoplamazian states, “It is a service designed to enhance our ability to deliver Hyatt's very own authentic hospitality around the world.” “We envision that guests will use HyattConcierge to ask questions, book spa appointments or dinner reservations, and make special requests. We hope to use this customer service channel in a way that enables us to be more responsive, enrich the guest experience and deepen guest preference for Hyatt. I believe the creation of HyattConcierge makes us the hospitality industry leader in the use of this technology and reflects our desire to communicate with guests in ways that are relevant and useful to them.” So go follow @HyattConcierge. And high-five to Hyatt for knowing where their customers are and attempting to give them an all around awesome experience. (Starwood – where are you?) {Source: USA Today} First photo is of Washington D.C.'s Park Hyatt Hotel Via Apartment Therapy

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