New Bedford Whaling Museum Turned a 1-Star Review Into a Best-Selling Merch Collection
Customer feedback can often make or break a business, but New Bedford Whaling Museum in Massachusetts didn’t let its one-star Google review get in the way of success. When a disappointed visitor from five years ago reported that the museum was the “Worst aquarium ever,” staff at the whaling museum couldn’t help but laugh—and later turn the quote into their best-selling merch. The New Bedford Whaling Museum isn’t actually an aquarium.












































































